Frequently Asked Questions
Even if they don’t know your business, they are not too picky who they are gonna hack. Hackers have scripts what scan thousands of sites and when they find known vulnerability, they will exploit it. They really don’t care about website size. You can read more about different reasons here why they do what they do.
How do I get started?
The sign-up process is simple and only takes 5 minutes. After sign-up you will have access to a customer portal where you can immediately begin to request any urgent help or support.
We offer unlimited emergency fixes. Any fix to your current WordPress site is covered no matter how big or small. This excludes issues with any new development/functionality that has been added.
Yes, support tickets can be raised anytime 24/7 you have an issue with your WordPress site, typically support tickets are resolved within 3-8 hours (depending on complexity of the issue). We use custom built notification system to let your dedicated developer know if there are any issues with the site.
We can discuss it easily in customer portal and agree on any extra work with custom proposal.
If you are an existing customer, then we simply take care of the issue with high priority and remove any malware or malicious code to get your site back running as normal. If you are not yet our customer, contact us and we will find a solution.